SST Net
Industry
Fintech
Location
Sweden
Partnership period
2013-2018
Team size
7
Project information
Overview
SST NET is a Swedish mobile operator’s ordering system. It is an extensive administration panel through which SST Sellers can create orders, place contracts and monitor sales activity. Additionally, it has a report section implemented to help numerous sales departments track the orders and statistics.
It is a secure, very stable, and scalable step-by-step web portal for registering new customers and activating their services via 3rd-party API.
Challenges
The CIO of SST NET reached us with the goal of creating an outstanding internal sales management system.
Multi-functional sales tool
Our challenge was to create a multi-functional tool through which hundreds of sellers could perform the following activities:
- Keep the information about their clients
- Create orders
- Place/renew/extend contracts
- Monitor sales activity through multi-level reports
As the sales department of the company had a complex structure, the sales management system had to include 7 user roles with 8 access levels and separately available functionality.
Internal sales portal
SST NET needed an internal system for sales information exchange, such as internal news, announcements, scoreboards, reports, and archives. It also has a button to directly access the ordering system for Salesmen with a low access level and the “Admin panel” button for users with an admin level.
The idea was in the concept stage, so we had to develop the solution architecture, technical requirements, and functionalities description. Depending on the user’s rights, the functionality for every user will change.
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Features implemented
The key functionality of the system, developed by CodeIT software engineers, includes the following.
Admin Panel
SST Net is a rather huge system with users all around the country. For sales management purpose we’ve created the admin panel (“SST NET Registrera”) which has all the functionalities SST NET needed for sales management. Set of available functionalities is determined by the user’s role permission.
The full set of functionalities is the following:
- Manage users. Add/delete/block users, assign roles and permissions etc.
- Sales departments. Edit, delete, or create a new Sales Department, appoint the responsible user, and choose products
- Credit safety. Menu is used to manage/track Credit safe entry
- Orders. Create, edit or delete orders
- Multi-level reports. This section gives the ability to create reports about Sellers and their work;
- Settings. Manage products, site labels, and email templates, as well as upload and download PO files.
Salesmen have the lowest access level and, because of that, can not log into the admin panel. To create a new order they have to enter the sales portal and click on the “Registrera” button. For that, they would also need to have the SST certificate installed on their computers and to enter the seller code with each entry.
Sales Portal
For internal information exchange we’ve created SST Sales Portal. Here, Sellers see the news feed, scoreboard with their results, and the names of Top Sellers. Some document exchanges are happening here as well. It’s a kind of simple social network for the SST Net sales management staff.
Security Measures
As the system was a corporate solution, security was a high priority. So, for security reasons, the site can only be entered with an SSL certificate given by users with higher access levels. Users with higher levels are able to block access they gave in case of anything.
Result
A business management system that streamlines operations
From the idea that our client had brought us as a general concept, we have created a complex system that is now used all across Sweden by SST Holding. We maintain the system and periodically add new features to it. SST NET services cover a large part of Swedish population, meaning that a large number of people use their mobile services, and we have helped them organize and contain all their clients and order information.
After the SST Net team started using the system, their records became more organized, they received the opportunity to easily track the success and progress of their departments and also determine what products sell better, and sales teams became more motivated to take the lead in the scoreboard. It sufficiently simplified the ordering process and made it possible to create an individual approach for every client.
Services
- Web Development
- Quality Assurance
- Project Management
- Business Analysis
Team
- Front-end developer
- Back-end developer
- UI/UX designer
- Project manager
- Business analyst
- QA specialist
Technology stack
- PHP
- Zend Framework 2
- MySQL
- JavaScript
- HTML/CSS
- SOAP API
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