Transforming Drug Testing Operations

Platform Modernization

We delivered a comprehensive upgrade to the client’s platform, addressing both efficiency and scalability.

System Integrations

• Connected with multiple laboratories and the Medical Review Officer (MRO) system.
• Automated order placement, test status updates, and result delivery.
• Integrated shipping workflows with FedEx for label generation, tracking, and specimen handling.
• Reduced manual work for collectors, administrators, and employers.

Straight-to-Lab (STL) Service

• Unified rapid and lab-based testing under one digital workflow.
• Flexible test panel configuration and optional MRO steps at client or organization level.
• Removed supply constraints — any containers or specimen vials can be used.
• Encouraged existing clients to migrate fully, increasing adoption.

Networking Feature

• Enabled employers to access collection sites managed by partner TPAs.
• Expanded geographic reach nationwide, solving limited access in certain regions.
• Provided seamless donor and employer experience regardless of site ownership.
• Increased network efficiency and client satisfaction.

Compliance & User Experience

Enhancements focused on compliance, transparency, and usability.

• DOT & Forensic Workflows – Structured custody chains ensured compliant, auditable processes.
• Shipment Automation – FedEx integration with auto-labels, tracking, and mobile guidance.
• Reporting Upgrade – Flexible, automated reporting with modern layouts and eCCF support.
• Mobile Redesign – Streamlined UX for collectors, reducing errors and support requests.

From Manual Processes to a Unified, Compliant Digital Platform

The project transformed a fragmented, manual process into a scalable, automated, and compliant digital platform, improving turnaround times, cutting operational costs, and expanding market adoption.

• Operational efficiency: Automation minimized manual work, reduced errors, and eliminated duplicate data entry.
• Faster turnaround: Real-time test status updates and automatic result transmission accelerated workflows.
• Compliance readiness: Reliable DOT/forensic workflows ensured auditability and reduced legal risks.
• Flexibility: Clients can now configure custom test panels, choose MRO involvement, and access wider collection networks.
• User adoption: Simplified mobile workflows improved collector experience and reduced training/support needs.
• Business growth: New STL service encouraged client migration, expanding platform adoption.

Achievements

Through this engagement, CodeIT strengthened its expertise as a trusted digital transformation partner:

• Unique MRO integration – Direct system integration streamlined the review process, reduced manual communication, and ensured faster, more accurate result delivery to end clients.
• Innovative Straight-to-Lab (STL) service – Consolidated Rapid and Lab workflows under one system. This simplified testing, removed supply constraints, enabled flexible configuration, and encouraged both existing and new clients to increase adoption and usage.
• Technical expertise – Stabilized complex external system integrations (labs, MROs, FedEx) and refactored the legacy platform into a scalable, modular architecture.
• Domain know-how – Designed flexible workflows that cover regulated, non-regulated, DOT, and forensic scenarios, providing compliance and operational confidence.

Technology stack

Team