Customer Care Specialist

CodeIT invites a Customer Care Specialist to join our team. The Customer Care Manager will play a crucial and proactive role and will focus on engagement and customer empowerment. A CSM will help the customer successfully navigate software. Our Customer Care Manager will monitor customer satisfaction and look for possible trouble areas.


required skills

  • At least 2-3 years of experience of communication with the clients profitable in IT sphere
  • The ability to analyze data and create complex logic chains
  • Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting, pivot tables & reporting, integrating Excel with other tools, VBA & Macros), aptitude for systems/databases/CRM’s
  • Strategic and problem-solving mindset
  • Experience in task trackers such as Jira, Redmine, Helpdesk ap
  • Excellent communication skills
  • Ability to work till 7-8 p.m.
  • Advanced English

would be a plus


  • Knowledge about ticket life cycle
  • Knowledge about bug-report creating


responsibilities


  • Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
  • Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
  • Research support  issues, reproduce them and adding details for development team. Collaboration with Dev, QA, and management ppl, status reporting, reporting and solving issues, talking part in processes improvements etc.
  • CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed. 
  • The focus will be to ensure smooth delivery of project  service and to resolve any technical, service, billing or other queries. 
  • Understand and articulately communicate client feedback on system services to help drive product enhancements


being a member of the CodeIT team means

  • Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
  • Compensation of participation in conferences and workshops, invited experts
  • Development of soft skills (people management and emotional intelligence training)
  • Free access to the company account on Udemy educational platform
  • Internal library
  • Corporate English courses and communication with clients from English-speaking countries
  • Experienced and supportive team members
  • Paid time off (vacation, sick-leave, remote work)
  • Legal support
  • Well-equipped offices located in Kharkiv, Vinnitsia