Customer Care Specialist
CodeIT is a service product development company. We know how to transform the business ideas into profitable IT products.
We are inviting an experienced Customer Care Manager who will play a crucial and proactive role and will focus on engagement and customer empowerment. A Customer Care Manager will help the customer to successfully navigate software and will monitor customer satisfaction and look for possible trouble areas.
required skills
- At least 2-3 years of experience of communication with the clients profitable in IT sphere
- The ability to analyze data and create complex logic chains
- Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting), aptitude for systems/databases/CRM’s
- Strategic and problem-solving mindset
- Experience in task trackers such as Jira, Redmine
- Excellent communication skills
- The ability to search on the Internet independently
- Advanced English
responsibilities
- Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
- Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
- CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed
- The focus will be to ensure smooth delivery of product service and to resolve any technical, service, billing or other queries
- Understand and articulately communicate client feedback on system services to help drive product enhancements
being a member of the CodeIT team means
- Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
- Compensation of participation in conferences and workshops, invited experts
- Development of soft skills (people management and emotional intelligence training)
- Free access to the company account on Udemy educational platform
- Internal library
- Corporate English courses and communication with clients from English-speaking countries
- Experienced and supportive team members
- Paid time off (vacation, sick-leave, remote work)
- Legal support
- Joyful corporate events, team buildings, hobbies and sport communities
- Well-equipped office located in the center of Kharkiv
- Discounts and bonuses of IT Loyalty program.
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