CodeIT invites a Customer Care Specialist to join our team. The Customer Care Manager will help the customer to successfully navigate software and will monitor customer satisfaction and look for possible trouble areas.
At least 2-3 years of experience of communication with the clients profitable in IT sphere
The ability to analyze data and create complex logic chains
Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting, pivot tables & reporting, integrating Excel with other tools, VBA & Macros), aptitude for systems/databases/CRM’s
Strategic and problem-solving mindset
Experience in task trackers such as Jira, Redmine, Helpdesk ap
Excellent communication skills
Ability to work sometimes till 7 p.m.
would be a plus
Knowledge about ticket life cycle
Knowledge about bug-report creating
Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed.
The focus will be to ensure smooth delivery of project service and to resolve any technical, service, billing or other queries.
Understand and articulately communicate client feedback on system services to help drive product enhancements
being a member of the CodeIT team means
Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
Compensation of participation in conferences and workshops, invited experts
Development of soft skills (people management and emotional intelligence training)
Free access to the company account on Udemy educational platform
Corporate English courses and communication with clients from English-speaking countries
Experienced and supportive team members
Paid time off (vacation, sick-leave, remote work)
Joyful corporate events, team buildings, hobbies and sport communities
Well-equipped office located in the center of Kharkiv
Discounts and bonuses of IT Loyalty program.