Customer Care Specialist

CodeIT invites a Customer Care Specialist to join our team. The Customer Care Manager will help the customer to successfully navigate software and will monitor customer satisfaction and look for possible trouble areas.

required skills

  • At least 2-3 years of experience of communication with the clients profitable in IT sphere
  • The ability to analyze data and create complex logic chains
  • Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting, pivot tables & reporting, integrating Excel with other tools, VBA & Macros), aptitude for systems/databases/CRM’s
  • Strategic and problem-solving mindset
  • Experience in task trackers such as Jira, Redmine, Helpdesk ap
  • Excellent communication skills
  • Ability to work sometimes till 7 p.m.
  • Advanced English


would be a plus

  • Knowledge about ticket life cycle
  • Knowledge about bug-report creating

responsibilities

  • Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
  • Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
  • CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed. 
  • The focus will be to ensure smooth delivery of project  service and to resolve any technical, service, billing or other queries. 
  • Understand and articulately communicate client feedback on system services to help drive product enhancements

being a member of the CodeIT team means

  • Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
  • Compensation of participation in conferences and workshops, invited experts
  • Development of soft skills (people management and emotional intelligence training)
  • Free access to the company account on Udemy educational platform
  • Internal library
  • Corporate English courses and communication with clients from English-speaking countries
  • Experienced and supportive team members
  • Paid time off (vacation, sick-leave, remote work)
  • Legal support
  • Joyful corporate events, team buildings, hobbies and sport communities
  • Well-equipped office located in the center of Kharkiv
  • Discounts and bonuses of IT Loyalty program.
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